Why Do Customers Leave a Queue?

By Ali Shahi | August 27, 2026
Four people standing one behind another at a wooden counter, all seen from behind with no faces visible, beside a card terminal and a plain concrete pillar

Across 1,673,247 emergency visits in New South Wales, how busy the department already was when someone arrived predicted whether they stayed. People arriving when the department was in its busiest fifth were “3.5 times more likely not to wait”. That is against those arriving at the quietest (Aust Health Rev, 2025). That is a condition…

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